In today’s episode of The Art of Passive Income, Mark and Scott talk to David Burkus from DavidBurkus.com. David is a best-selling author, an award-winning podcaster, and associate professor of management at Oral Roberts University.
An expert in management, his latest book Under New Management: How Leading Organizations Are Upending Business as Usual challenges the traditional principles of business management and proves that they are outdated. He brings social science research that shows that there’s a better way to manage then what used to work.
Today we discuss:
- Firing the managers. What managers need to be focused on and the role they should be playing in today’s workplace.
- The importance of the value zone. The employees that interact with the customers directly and why their satisfaction is the goal.
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