Jeffrey A. Tucker was with us today to discuss a problem that all regular air travelers must confront, the TSA. There is no other governmental interaction that is quite so dehumanizing and aggravating. While most of us agree on the need for airport and aircraft security, there is a debate on the proper methods for assuring safety. Government service seems to bring out the worst in people and the TSA is no exception. And many people question whether they provide real security or simply security theater. And who’s ever in charge of staff scheduling really doesn’t have a clue. Often there’s too many workers during slow periods and not enough during high more active times. Jeff believes that the TSA and the government could learn a lot from the way Tiffany’s Jewelry Stores provide seemless, professional and friendly security at their many locations around the world. He may just have a point.
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