Carl Gould notes that the changes in business that happened during the pandemic are here to stay. Just because the pandemic is over, curbside service, contact-free payment, off-hour services, are not going away. These changes are now permanent. Delivery services for food and other products are here to stay. Masks were a fad and will soon become novelty items. Perhaps given out as premiums. Retailers need to re-position and figure out what their business really is. Effectively, they’re consultants. Retailers need to up their game. Will people now desert Walmart and Target now that the pandemic is over? Perhaps.
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