Angela Sloan is back… Now that businesses across America are starting to cautiously reopen after the COVID-19 outbreak, customers are starting to see “COVID surcharges” on their bills.
For example, a Texas hair salon is adding a $3 “sanitation charge” to each receipt. A Florida dentist is charging $10 per visit for personal protective equipment. And a Missouri restaurant implemented a 5% surcharge due to rising food prices.Many customers are angry about the changes. The businesses that have enacted them, on the other hand, view the added fees as essential ways to offset their increased costs and to compensate for revenue lost during the lockdown. Interestingly, the aforementioned Missouri restaurant (Kiko Japanese Steakhouse & Sushi Lounge) removed the surcharge after customers complained. It also raised menu prices. The owner, Billy Yuzar, told Today.com, “We were hoping to adjust the charge weekly based on the prices we get from our suppliers instead of raising all of our prices across the board on our menu … We can take the harassment on our social media, but when they start being ugly to our employees here, it really bothers us. This is why we decided to just eat the cost of printing new menu[s] and adjust it weekly.”
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